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dani2103's avatar
dani2103
2 months ago

Unable to Allocate Transactions in Credit Card account

Good morning, I am new to the business, and I need to reconcile the credit card account but when I go to the uncategorised transactions, the 'allocate me' section to match or categorise is faded and ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi dani2103,

 

When access to a certain part of the software is grayed out, it's usually due to user access permissions. It sounds like you might have access to bank feed allocation but only in read-only mode instead of read/write. I recommend checking your user access settings again. If the issue isn't related to user access, you can create a support ticket from the My Account window for further troubleshooting assistance.

 

Feel free to create a new thread if you need any other help.

 

Thanks,

Genreve

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