Forum Discussion

SimRob's avatar
SimRob
3 years ago

Administrator having trouble giving access to an employee

Hi All My boss who is also the administrator to our new MYOB is trying to give me access.  I can login and see access to our 2 businesses but i keep getting a message saying i dont have access.  It ...
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi SimRob 

     

    Thanks for your post. I am happy to look into this for you. I can see that the email address you are using should have file user access to 2 files; serial number ending on 4381 and 3113. 

     

    Could you try a different browser or clearing the cache in Google Chrome and see if you have access now?

Yanike_S's avatar
Yanike_S
MYOB Staff

Hi SimRob 

 

Thanks for your post. I am happy to look into this for you. I can see that the email address you are using should have file user access to 2 files; serial number ending on 4381 and 3113. 

 

Could you try a different browser or clearing the cache in Google Chrome and see if you have access now?

SimRob's avatar
SimRob
3 years ago

Perfect cleaning cookies cache has worked 

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