Forum Discussion

MarkW1's avatar
MarkW1
Contributing User
5 months ago

MYOB for Excel

  Can anyone advise on how to select just one instance of an invoice in MYOB for excel. When i run the report for a salesperson it will give me multiple entries for the same invoice. We will often i...
  • Mike_James's avatar
    Mike_James
    5 months ago

    Hi MarkW1 , testing this issue here I used the sales summary option, and ended up with duplicate entries just as you have. I then found that if I reduce the number of fields selected to the minimum I need, then the duplicates did not appear. My final report included:

    Invoice number, Date, Subtotal, Total tax, Total amount, Salesperson ID & Salesperson name.

    Hopefully this works for you.

Kadther_Wu's avatar
Kadther_Wu

Hi Earl,

I am experiencing exactly the same issue. I usually have it sort of solved by refreshing the data but I am not able to dispel the error today after multiple attempts. This issue is intermittent and the the pattern on how entries were duplicated is not certain. This is what it looks like when there is error.

And this is when it is working properly, which I pulled up from a backup file.

If MYOB with Excel provides the options to us to present these information in excel, it then should work properly without going around or sacrificing transactions details as I need the records for multiple purposes. 

Please have your tech to look into this issue because it is really annoying when it happen and especially when I cannot dispel it. Thank you for your attention.

Earl_HD's avatar
Earl_HD
MYOB Moderator
4 months ago

Hi Kadther_Wu,

If you're still experiencing issues, try our virtual assistant, MOCA. It’s designed to help with more complex problems like this. You can engage with MOCA through myob.com/support for additional assistance. If MOCA can’t resolve your issue, our live chat team is available to take over and provide further support.

Regards,
Earl

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