"a problem occurred" - Super Payment
Hi MYOB,
Today I received a problem when I was trying to sort out an issue with some super.
Tried to process a super payment which would have ended up in a zero balance and received this error -
"A problem occurred with processing this super payment. Please refresh the browser, check the details and try again."
After being unable to resolve after refreshing, I then tried to close the browser which also did not help.
I saw from a previous thread that maybe this needed to be fixed behind the scenes?
Any help would be appreciated.
Hi CSPsa,
Welcome to the Community Forum!
The error message, "A problem occurred with processing this super payment. Please refresh the browser, check the details and try again", can indeed be fixed on our back end. Kudos to you for troubleshooting before reaching out! I've already contacted the team to run a script internally. Your next step is to redo your Pay Super setup process. Check out this article for more info: Set up Pay Super
Cheers,
Princess
