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MonaMiller's avatar
MonaMiller
Contributing User
2 years ago

Bounce@apps.myob.com

We use AccountRight to process our payroll - I have an employee that is not receiving his emails for his payslips.  He has been to Bigpond to see if it is an issue at his end but he has been advised ...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, MonaMiller 

     

    Thanks for your response. 

     

    We were able to check if the impacted email address was blacklisted and we're able to fix it. Kindly try to send the pay slips again to see if they will bounce back. Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

MonaMiller's avatar
MonaMiller
Contributing User

The instructions still have not worked. - See below the email that has been received back from bounce@apps.myob.com

 

Received 07:38 AM 28/08/23

Sorry, email delivery was unsuccessful.
Subject: From Acquired Awareness Traffic Management Pt
Destination: shockerm@bigpond.com
Sent: August 28th 2023, 7:42:17 am

As mentioned before we need to get this fixed as we are not compliant with ATO/FWO requirements.

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, MonaMiller 

 

Thanks for your response. 

 

We were able to check if the impacted email address was blacklisted and we're able to fix it. Kindly try to send the pay slips again to see if they will bounce back. Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen

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