I have been contacted by a supplier who uses MYOB to send invoices to our Accounts Payable email stating the email is being rejected. Can we verify if our mail address has been blacklisted? The bounced reply is similar to:From: <bounce@apps.myob.com>Sorry, email delivery was unsuccessful....Diagnostic-Code: rejected Thanks.

Hi Terry_HThanks for providing the information. It appears that the first email you provided was blacklisted but has now been removed. The second email was not blacklisted, but the inbox was rejecting all incoming emails. This issue has now been fixed.Regards,Earl

Blacklisted Email check | MYOB Community

Terry_H
6 months ago
Thanks Earl - this has resolved our issue.
Earl_HD
MYOB Moderator
6 months ago
Hi Terry_H

Thanks for your detailed post, and welcome to the Community Forum!

I'd be glad to help you with this. Could you please send me a private message with the affected email so we can take a look at this on the backend?

Looking forward to your response.

Regards,
Earl
- Earl_HD
  MYOB Moderator
  6 months ago
  Hi Terry_H
  
  Thanks for providing the information. It appears that the first email you provided was blacklisted but has now been removed. The second email was not blacklisted, but the inbox was rejecting all incoming emails. This issue has now been fixed.
  
  Regards,
  Earl
  - Tanialmm
    Experienced Cover User
    4 months ago
    I also have an email bouncing back that was fine until recently.
    Have checked with the client and it appears the problem is ours!
    Can I private message you with the email address to see if it blacklisted at your end?
    Thanks
    Tania
Earl_HD
MYOB Moderator
6 months ago
Hi Terry_H

You're very welcome. We're glad to hear that the issue is now resolved. Feel free to start a new post if you have further queries, and one of us will be happy to assist you

Regards,
Earl
PaulAE
4 months ago
How can we check to see if our email is blacklisted ?
- Jemar_C
  Valued User
  4 months ago
  Hi PaulAE,
  
  Thank you for your post and welcome to the community forum! I understand that you would like to know if your email is blacklisted. I'll be happy to check it for you, please check my private message and reply to my message with the email address that you would like us to check.
  
  Cheers,
  
  Jem
  - bookkeeperx
    4 months ago
    Hi there,
    
    Is it possible for you to do a check for me please?
    
    Thanks, Alison