Forum Discussion

Terry_H's avatar
Terry_H
4 months ago

Blacklisted Email check

I have been contacted by a supplier who uses MYOB to send invoices to our Accounts Payable email stating the email is being rejected. Can we verify if our mail address has been blacklisted?

 

The bounced reply is similar to:

From: <bounce@apps.myob.com>

Sorry, email delivery was unsuccessful.

...
Diagnostic-Code: rejected

 

Thanks.

blacklisted
  • Earl_HD's avatar
    Earl_HD
    4 months ago

    Hi Terry_H

    Thanks for providing the information. It appears that the first email you provided was blacklisted but has now been removed. The second email was not blacklisted, but the inbox was rejecting all incoming emails. This issue has now been fixed.

    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi Terry_H

    Thanks for your detailed post, and welcome to the Community Forum!

    I'd be glad to help you with this. Could you please send me a private message with the affected email so we can take a look at this on the backend? 

    Looking forward to your response.

    Regards,
    Earl

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      4 months ago

      Hi Terry_H

      Thanks for providing the information. It appears that the first email you provided was blacklisted but has now been removed. The second email was not blacklisted, but the inbox was rejecting all incoming emails. This issue has now been fixed.

      Regards,
      Earl

      • Tanialmm's avatar
        Tanialmm
        Experienced Cover User
        2 months ago

        I also have an email bouncing back that was fine until recently.

        Have checked with the client and it appears the problem is ours!

        Can I private message you with the email address to see if it blacklisted at your end?

        Thanks

        Tania

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi Terry_H

    You're very welcome. We're glad to hear that the issue is now resolved. Feel free to start a new post if you have further queries, and one of us will be happy to assist you


    Regards,
    Earl

    • Jemar_C's avatar
      Jemar_C
      Valued User
      2 months ago

      Hi PaulAE,

       

      Thank you for your post and welcome to the community forum! I understand that you would like to know if your email is blacklisted. I'll be happy to check it for you, please check my private message and reply to my message with the email address that you would like us to check.

       

      Cheers,

      Jem

      • bookkeeperx's avatar
        bookkeeperx
        2 months ago

        Hi there,

         

        Is it possible for you to do a check for me please?

         

        Thanks, Alison