Forum Discussion

lwil's avatar
lwil
3 years ago

Email address possibly blacklisted again

We have started to experience issue this morning sending invoices whereby MYOB will not allow to be sent and says email address is invalid.

 

We know the email address is correct, confirmed with customer, this is the second time it has happened, last time was October 2021, same account. Please help

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi lwil, 

     

    Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with your product serial number and that email address. 

     

     

    Update: email address had been blacklisted, our teams have removed it from that list. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi lwil, 

     

    Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with your product serial number and that email address. 

     

     

    Update: email address had been blacklisted, our teams have removed it from that list. 

  • lwil's avatar
    lwil
    3 years ago

    Hi, I have another possibly blacklisted email address. Ths email address I have been using for years and I have checked and its still correct, can you please help

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