Forum Discussion

SDuddy's avatar
SDuddy
Experienced User
12 months ago

Check for Blacklisted Email

We have a customer that we invoice on a regular basis and just today invoices have randomly rejected.

 

Sorry, email delivery was unsuccessful.

Subject: Invoice 

Destination:  customer email redacted

Sent: December 8th 2023, 3:14:43 pm

Diagnostic-Code: rejected

 

That's literally as much information as we get.  I have reached out to the customer, they say nothing has changed.  We are a small team and don't have an IT department.  Have you somehow blacklisted the email?  Invoices sent earlier in the week worked just fine.

  • Hi, SDuddy

     

    We were able to assist you through private messages. If you encounter any further issues, please don't hesitate to create a post again. We are happy to assist.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, SDuddy

     

    We hope this message finds you well. We wanted to inform you that we've sent you a private message regarding your inquiry. Please feel free to reply to the private message, and we'll be more than happy to help.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, SDuddy

     

    We were able to assist you through private messages. If you encounter any further issues, please don't hesitate to create a post again. We are happy to assist.

     

    Best regards,

    Doreen