Forum Discussion

Terry_H's avatar
Terry_H
5 months ago

Blacklisted Email check

I have been contacted by a supplier who uses MYOB to send invoices to our Accounts Payable email stating the email is being rejected. Can we verify if our mail address has been blacklisted?   The b...
blacklisted
  • Earl_HD's avatar
    Earl_HD
    5 months ago

    Hi Terry_H

    Thanks for providing the information. It appears that the first email you provided was blacklisted but has now been removed. The second email was not blacklisted, but the inbox was rejecting all incoming emails. This issue has now been fixed.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Terry_H

Thanks for your detailed post, and welcome to the Community Forum!

I'd be glad to help you with this. Could you please send me a private message with the affected email so we can take a look at this on the backend? 

Looking forward to your response.

Regards,
Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi Terry_H

Thanks for providing the information. It appears that the first email you provided was blacklisted but has now been removed. The second email was not blacklisted, but the inbox was rejecting all incoming emails. This issue has now been fixed.

Regards,
Earl

  • Tanialmm's avatar
    Tanialmm
    Experienced Cover User
    3 months ago

    I also have an email bouncing back that was fine until recently.

    Have checked with the client and it appears the problem is ours!

    Can I private message you with the email address to see if it blacklisted at your end?

    Thanks

    Tania

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      3 months ago

      Hi Tanialmm ,

      Thanks for providing the information via private message. After checking, I found that the email was indeed blacklisted in our system. I've made some changes on the backend that should resolve the issue.

      If you have any further queries, please feel free to start a new post, and one of us will be happy to assist you.


      Regards,
      Earl

      • Tanialmm's avatar
        Tanialmm
        Experienced Cover User
        3 months ago

        Thanks Earl.

         

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      3 months ago

      Hi Tanialmm ,

      Thank you for reaching out. I'd be happy to assist you with this. Please send me a private message, and I'll check it on the backend for you private message.

      Looking forward to your response.

      Regards,
      Earl

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