5 months ago
Blacklisted Email check
I have been contacted by a supplier who uses MYOB to send invoices to our Accounts Payable email stating the email is being rejected. Can we verify if our mail address has been blacklisted? The b...
Hi Terry_H
Thanks for your detailed post, and welcome to the Community Forum!
I'd be glad to help you with this. Could you please send me a private message with the affected email so we can take a look at this on the backend?
Looking forward to your response.
Regards,
Earl
Hi Terry_H
Thanks for providing the information. It appears that the first email you provided was blacklisted but has now been removed. The second email was not blacklisted, but the inbox was rejecting all incoming emails. This issue has now been fixed.
Regards,
Earl
I also have an email bouncing back that was fine until recently.
Have checked with the client and it appears the problem is ours!
Can I private message you with the email address to see if it blacklisted at your end?
Thanks
Tania
Hi Tanialmm ,
Thanks for providing the information via private message. After checking, I found that the email was indeed blacklisted in our system. I've made some changes on the backend that should resolve the issue.
If you have any further queries, please feel free to start a new post, and one of us will be happy to assist you.
Regards,
Earl
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.