Forum Discussion

Experienced User

3 years ago

Email Undeliverable | Bouncing Back | Diagnostic Code Rejected

Emails sent from AccountRight are bouncing back from "bounce@apps.myob.com".

Email says " Sorry, email delivery was unsuccessful". Diagnostic-Code: rejected

This happened with a particular client suddenly.

Contacted the client to check with their IT department if Myob address is going to spam/junk, they reported all is clear on their end.

Komal_S
3 years ago
Hi Fatima2

Emails can bounce if the recipient marks the email as spam once and to avoid this from happening again, the system blacklists those emails. However, we have whitelisted them this time. Please let me know if they again bounce back again.

Komal_S
MYOB Staff
3 years ago
Hi Fatima2

So we can check if the emails are blacklisted on our end, can you please send us the impacted email addresses by Private Message.
- Fatima2
  Experienced User
  3 years ago
  I attempted to send another email after you whitelisted the email address, however it still bounced back.
  
  Is there any other explanation for why this is happening?
  - Komal_S
    MYOB Staff
    3 years ago
    Hi Fatima2
    
    Emails can bounce if the recipient marks the email as spam once and to avoid this from happening again, the system blacklists those emails. However, we have whitelisted them this time. Please let me know if they again bounce back again.