Forum Discussion

PLSNT's avatar
PLSNT
Contributing Cover User
3 years ago

Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: bbcc4882-2c10-46ab-b857-242f3b43dd72

I am trying to finalise payroll & this message is coming up   Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: bbcc4882-2c10-46...
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    HI PLSNT, 

     

    Thanks for your post and sorry to see that no one has replied to you  yet. Did you still need assistance with this ? If you're still getting the error message can you please attach a screenshot of the error and the window you're in so I can look into this. 

Loaders2810's avatar
Loaders2810
Contributing User

How did you fix this? I am having the same issue today and need to get my wages processed and paid today. 

 

Cheers 

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi Loaders2810, 

 

Thanks for your post and welcome to the Community Forum ! Generally this error message occurs when a pay run has already been started,  saved & closed then something has been edited in the background by the client e.g. a timesheet or adding a pay item to the employee before resuming the saved pay run. 

 

If you've made changes to a pay run after saving a pay run it is recommended to start a new pay run. 

 

Do let me know how you go. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content