Forum Discussion

LindaCommins's avatar
2 years ago

Payroll cannot process - Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: 3d6a440d-6085-42e0-a63f-028e2713eb9b.

I am trying to process payroll, it needs to be finalised today.

 

The following error message keeps coming up.

 

Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: 3d6a440d-6085-42e0-a63f-028e2713eb9b.

 

Please help!

  • Sam_R's avatar
    Sam_R
    Former Staff

    Hi LindaCommins,

     

    Thank you for reaching out. 

     

    This error generally occurs when you've started the pay run, selected Save & Close, and then edited something (e.g. a timesheet or adding a pay item to an employee) before resuming the saved pay run.

     

    In this case, you will need to start a new pay run to resolve this.

     

    If this does not resolve your issue, could you please advise if the pay includes a Lump Sum E pay item?