Forum Discussion

LindaCommins's avatar
LindaCommins
2 years ago

Payroll cannot process - Cannot read property 'filter' of undefined. Please try again. If the error persists, get in touch with us. Request ID: 3d6a440d-6085-42e0-a63f-028e2713eb9b.

I am trying to process payroll, it needs to be finalised today.   The following error message keeps coming up.   Cannot read property 'filter' of undefined. Please try again. If the error persist...
ATO
employee
Error
HELP
Payroll
URGENT
wages
Sam_R's avatar
Sam_R
Former Staff
2 years ago

Hi LindaCommins,

 

Thank you for reaching out. 

 

This error generally occurs when you've started the pay run, selected Save & Close, and then edited something (e.g. a timesheet or adding a pay item to an employee) before resuming the saved pay run.

 

In this case, you will need to start a new pay run to resolve this.

 

If this does not resolve your issue, could you please advise if the pay includes a Lump Sum E pay item?

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