Hi SamaraM, thanks for responding.
I don't think the employee accepted the invitation first time around - this time he has created a new account and password, and it seems to be working. Fingers xed it stays that way!
thaisbarbisan You might need to check that the email isn't going to the employee's spam folder. I had a client that had to enable a specific MYOB email address to bypass their spam catchment in order to receive invoices! I had another employee have the same issue logging into Teams last week...wish MYOB would weed out these performance issues before rolling out to the masses and charging for the privilege!! :smileymad:
Thanks for the heads up but he is getting the invite emails, just not the code. I sent another one and he received the email but no link attached.
I have added him as an employee and check all details as required and linked him to a location, I can select him to add a timesheet, he just cant log in. :smileyfrustrated:
SamaraM are you able to assist with this issue?
That's so frustrating. I had to remove my employee from everything before adding back - easiest way to do it was to go into their employee file and tick the box 'inactive employee', save changes, refresh the page and start backwards from there. Hopefully a mod sees this soon and can give you some help. I'd suggest posting your own thread if you haven't already.
Sorry for the delay in response. Can you please confirm the email address for your employee and the last 4 digits of your serial number over Private Message?
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