Forum Discussion

ali23's avatar
ali23
Experienced User
6 months ago

Paying Super to Cbus

Hi, 

 

I am trying to create a super payment for the first time to an employee. He is with Cbus and has uploaded the super choice form. The ABN and USI and member number are correct. 

 

The error message says "this fund can no longer recieve contributions using Pay Superannuation. PLease edit the fund from the Superannuation fund list window and select a valid fund name for it."

I have rang Cbus and they have confirmed theat they do accept payments from Myob.  

 

I found this old solution here but I can not work out how to add the super fund correctly to the list. I have added it, and called it "CBUS 1" to differentriate from the original. However, I am unable to add the USI and ABN as those fields are greyed out. 

Pay Super rejecting fund | MYOB Community

 

PLease can you help ? 

  • LAL-Mary's avatar
    LAL-Mary
    Experienced User
    4 months ago

    I too am having the same issue with this superfund.  Considering we have a deadline to  make this payment, would be good if MYOB could send us a solution.

    • ali23's avatar
      ali23
      Experienced User
      4 months ago

      Unfortunatley no reply from MYOB. 

      • hayley86's avatar
        hayley86
        Contributing User
        4 months ago

        So I have done some researching of my own as unfortunately instructions we were given were incorrect. I have found to search their Super funds in another post and I have come across Cbus has a different name but same ABN and USI number that we need and I have successfully now paid my employee their super.

         

        See below, I hope this helps you both out.

         

         

    • hayley86's avatar
      hayley86
      Contributing User
      4 months ago

      So I have done some researching of my own as unfortunately instructions we were given were incorrect. I have found to search their Super funds in another post and I have come across Cbus has a different name but same ABN and USI number that we need and I have successfully now paid my employee their super.

       

      See below, I hope this helps you both out.

       

       

       

       

    • LAL-Mary's avatar
      LAL-Mary
      Experienced User
      3 months ago

      I resolved this issue by using the ATO super portal.  I had no issues with any payments to CBUS.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    6 months ago

    Hi ali23,

     

    Thanks for your post.

     

    Kindly provide the USI and ABN of the super fund as well as the fund name so I can check it on my end. It will help me a lot in assisting you efficiently. I'm looking forward to your response.

     

    Best regards,

    Doreen

    • ali23's avatar
      ali23
      Experienced User
      6 months ago

      HI Dorreen 

      The super fund is CBUS 

      ABN 75 493 363 262

      USI CBU0100AU

       

      Many thanks 

  • ali23's avatar
    ali23
    Experienced User
    6 months ago

    Hi Doreen, were you able to please help with the above?

    • hayley86's avatar
      hayley86
      Contributing User
      4 months ago

      ali23 

      I am having the same issue with a casual employee using CBUS did you have any luck with this issue being resolved as I cannot fix this issue.

      • ali23's avatar
        ali23
        Experienced User
        4 months ago

        Hi Hayley, no reponse from Myob re this issue. Im going to call CBUS to see if we can pay it manually. 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    4 months ago

    Hi there ali23 and hayley86

     

    Thanks for providing the details of the super fund. I have checked their ABN on the ATO super fund look up tool and saw nothing wrong. This error typically occurs when the super fund/SMSF created is corrupted. To fix it, simply go to Lists > Superannuation, rename the existing fund, then create a new fund with the same details. Assign the new fund to the employee card and process pay super. Let me know if you need further assistance with this.

     

    Best regards,

    Doreen

    • hayley86's avatar
      hayley86
      Contributing User
      4 months ago

      Hi Doreen,

       

      Where do i find "Lists"?? There is no where in my MYOB that I can find that section?

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        4 months ago

        Hi hayley86,

         

        Thank you for the post. On the main page, please click the gear icon. And click Payroll Settings. Once you're on that option, go to Superannuation funds and then create super fund.

         

        Regards,

        Sai

    • hayley86's avatar
      hayley86
      Contributing User
      4 months ago

      Here is a screen shot of when I try to add a new name for the Super fund with the issue, details are greyed out and I do not have the access to recreate. Please advise how I get around this?

       

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        3 months ago

        Hi there hayley86

         

        For the fund name, make sure to select it from the drop down and not to manually enter the fund name. Once done, the other field will filled out automatically. Let me know how it goes.

         

        Best regards,

        Doreen

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