Forum Discussion

Roystons's avatar
Roystons
Contributing User
2 years ago

Limited Customers in "Customer" dropdown box ONLINE only

Hi,   I have the same problem as others have mentioned but haven't seen a solution posted on here as yet. When we are in Sales-Invoices and try to find a customer in the "Customer" dropdown menu, t...
Sean_DC's avatar
Sean_DC
Former Staff

Hi Roystons 

 

The dropdown box or selection list may not load the full list. This is known by the team, and the current workaround is to type in the first few characters of the name. If you're still not seeing the customer after typing in the name, I suggest that you type the characters one at a time.

 

Roystons's avatar
Roystons
Contributing User
2 years ago

Thanks Sean, but unfortunately it still isn't returning any customers that do not start with A, B or C. Even if i type 1 character at a time...

 

  • gavin12345's avatar
    gavin12345
    Ultimate User
    2 years ago

    Hi Roystons 

     

    I don't use MYOB Business, however I note from your example for Fresh Strata you typed 'fresh' rather than 'Fresh' and then 'the fly guy' instead of 'The Fly Guy'. Some browser search functions are very 'limited' and may be case sensitive.

     

    Have you tried 'Fresh' - does this work?

     

    Regards

    Gavin

    • Roystons's avatar
      Roystons
      Contributing User
      2 years ago

      Good point Gavin, always worth a try, but unfortunately it doesn't help in this case. :(

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content