Forum Discussion

MA13's avatar
MA13
Experienced User
6 months ago

Merchant fees not automatically reconciling

Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of ...
Laura6053's avatar
Laura6053
4 months ago

has anyone obtained a resolution, this has just stated happening for us too

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi Laura6053 , 

     

    I understand you are having the same issues. I recommend you follow all the workaround given by users and moderators alike. If you continue having issues after going through the troubleshooting steps, I highly suggest contacting our live chat. To get through to a live chat agent, you will need to contact our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

     

    Thanks,

    Genreve 

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