Forum Discussion

LindyMH's avatar
LindyMH
Experienced Cover User
8 months ago

Online BPAY question

I am just wondering if MYOB is doing anything about being able to turn off BPAY.  I signed up for the online payments not realising that you don't have the option to not have your clients pay via BPAY.

I can't even find what the surcharges are for BPAY.

I have researched BPAY now, but it seems that people have been asking for quite awhile for the ability for the BPAY feature to be turned off, or at least the surcharge to be onforwarded to the client but there has been no response from MYOB other than "they are forwarding it to the relevant team".

Guess I won't be turning the feature on until this is sorted as I only wanted it for credit card charges.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    7 months ago

    Hi LindyMH,

     

    Thank you for your post and your patience in waiting for a response.

     

    I understand your concern about the BPAY feature and the need for more flexibility with it. I want to assure you that this issue has been raised with our development team, and they are currently looking into it. We don't have a specific timeline for when this will be implemented, but I will surely update this post or communicate once I receive any available information from the team. Your post has been added to the raised ticket for documentation purposes and as an additional user who wants this feature enhancement.

     

    I also recommend you post on our Product ideas board for our developers to directly review and monitor this matter.

     

    Feel free to create a new post again if you need further assistance.

     

    Cheers,

    Princess

    • LCrowhurst's avatar
      LCrowhurst
      Trusted Cover User
      7 months ago
      Princess_R wrote:

      Hi LindyMH,

       

      Thank you for your post and your patience in waiting for a response.

       

      I understand your concern about the BPAY feature and the need for more flexibility with it. I want to assure you that this issue has been raised with our development team, and they are currently looking into it. We don't have a specific timeline for when this will be implemented, but I will surely update this post or communicate once I receive any available information from the team. Your post has been added to the raised ticket for documentation purposes and as an additional user who wants this feature enhancement.

       

      I also recommend you post on our Product ideas board for our developers to directly review and monitor this matter.

       

      Feel free to create a new post again if you need further assistance.

       

      Cheers,

      Prince

      Princess_R wrote:

      Hi LindyMH,

       

      Thank you for your post and your patience in waiting for a response.

       

      I understand your concern about the BPAY feature and the need for more flexibility with it. I want to assure you that this issue has been raised with our development team, and they are currently looking into it. We don't have a specific timeline for when this will be implemented, but I will surely update this post or communicate once I receive any available information from the team. Your post has been added to the raised ticket for documentation purposes and as an additional user who wants this feature enhancement.

       

      I also recommend you post on our Product ideas board for our developers to directly review and monitor this matter.

       

      Feel free to create a new post again if you need further assistance.

       

      Cheers,

      Princess

       I have been tring to find out (unsuccessfully so far) where in MYOB i can see what the fee was...we had a client who paid recently with Bpay despite our invoice asking NOT to....how does it take so long to get this imolemented as its been going on for some time now? 

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        7 months ago

        Hi LCrowhurst, 

         

        I understand your concerns regarding the delay in the implementation of certain features by our development team. While we, as moderators, don't have direct access to the specifics of what the development team is working on, they may be prioritizing other impactful features or fixes. As per our latest check, we can confirm that your suggestion has been logged and is currently being worked on.

         

        We appreciate your patience and understanding in this matter. In the meantime, if you need assistance with any other issues, please feel free to create a new thread.

         

        Thanks,

        Genreve

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    5 months ago

    Hey Lindy_M

    We’ve taken your feedback onboard and are working to improve online invoice payments and provide greater control when it comes to selecting your preferred payment options. We've included you as part of our EAP for this feature and you should now have the ability to turn it off.

    If you have any further questions or feedback, let me know!

     

    Cheers, Amanda.

    • Lindy_M's avatar
      Lindy_M
      Cover User
      5 months ago

      Hi Amanda, 

      Thank you for letting me know! Can you please advise the instructions on how to turn off B'Pay as I don't seem to have that ability as yet. There is one tick box that enables selection of all payment types.

      Thank you for your assistance,

      Lindy

      • AmandaCL's avatar
        AmandaCL
        MYOB Moderator
        5 months ago

        Hey Lindy_M

        You'll be able to see the option when recording an invoice. This post has a screenshot of what you should be able to see. If you are unable to see the same thing, I'd recommend raising a case through My Account and we can get it sorted for you. 

         

        Cheers, Amanda. 

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