Forum Discussion

Heidi05's avatar
Heidi05
Contributing User
15 days ago

Online payment to invoice issue

The MYOB system has automatically closed an invoice when the online payment was made through the MYOB payment portal. The payment is in unallocated transactions but I can't allocate it to the invoice...
Heidi05's avatar
Heidi05
Contributing User

Yes it has. - The payment is sitting in unallocated transactions because the invoice is closed from the system. I tried to delete the payment from the invoice and I am unable to do that as it was paid through MYOB system. 

ChrisMc's avatar
ChrisMc
MYOB Staff
15 days ago

ok as the transaction has been created by MYOB, within the bank feed select match transaction and not allocate. 

  • Heidi05's avatar
    Heidi05
    Contributing User
    14 days ago

    I can't match the transaction because the invoice is closed and I can't delete the payment already applied to the invoice. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.