Forum Discussion

tmg1's avatar
tmg1
Contributing User
12 months ago

Open invoice incorrectly closed

Hello,   I have noticed a recently sent invoice is no longer open.   When I investigated, I found I have definitely not received payment. MYOB says the payment was received four months ago when I...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi tmg1,

Thank you so much for your post and welcome to the Community Forum!

I apologize for the delay in responding. While we haven't received similar reports from other users, we will certainly escalate this matter to our team for investigation. Additionally, clearing your browser's cache and history or trying to log in from a different browser might help resolve the issue.
 

If you have any further questions, please feel free to post again, and we'll be more than happy to assist you
Regards,
Earl 

tmg1's avatar
tmg1
Contributing User
11 months ago

Thanks for the reply Earl.

 

I've seen at least two others report the same issue on the Open forum. The support team messaged them directly so I am unable to see how they resolved it.

 

Your suggestion hasn't worked unfortunately.

 

Thanks 

  • tmg1's avatar
    tmg1
    Contributing User
    11 months ago

    I clearly said it has NOT been resolved?

     

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      11 months ago

      Hi tmg1,

      My apologies, I have sent you a private message to gather more information that will help us resolve the issue.

      Looking forward for your response.
      Regards,
      Earl

      • tmg1's avatar
        tmg1
        Contributing User
        11 months ago

        Hi Earl,

         

        I have just discovered yet another invoice that has been automatically marked as 'paid' by MYOB.

         

        This invoice hasn't even been sent as I'm still working on it - yet for some reason, MYOB has said payment received.

         

         

         

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.