Forum Discussion

maustin's avatar
maustin
Experienced User
4 years ago

Processing Supplier Return on Closed Bill

I purchased something from a supplier, but had to return it because it was not correct.   The Bill I created for the purchase is closed, and so I am trying to work out how to process the return.  ...
  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi maustin 

     

    Thanks for the screenshot.

     

    The reason your Supplier return does not show up in Supplier returns is because the bill is closed, which means that Balance due is $0. This means that the balance has already been applied to another transaction.

     

    To find out where this has gone, go into that bill and select Activity history. Here you can see the linked transactions and possible linked bank accounts (click into the transaction number to find more information).