Forum Discussion

powerette's avatar
powerette
Experienced Cover User
4 years ago

Supplier Purchase Amount Returned

Hi,

 

We ordered a prepaid item from a supplier which we paid. The arrival date for the item kept changing, so we cancelled the order. We paid and reconciled the original invoice which was over a month ago.  We then requested a refund which has just been given.

 

What is the best way to action this?

 

Thank you.

  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi powerette 

     

    Ok so now that the reversal is in the Returns & Debits tab, highlight it and click on Receive Refund:

     

     

    The Settle Returns & Debits window opens, make sure the bank account is correct and change the date to the date the refund was deposited into your bank account. Click on Record:

     

     

     

    If you use bank feeds, go to Bank Feeds window and you'll have that refund transaction to match with the bank feed transaction:

     

     

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    Hi powerette 

     

    Thanks for your post. When you have paid for a purchase in full and then receive a refund you can follow these steps to record that in AccountRight:

     

    1. reverse the original purchase transaction
    2. go to Purchases Register>>Returns & Debits tab
    3. highlight the reversal transaction
    4. click on Receive Refund
    5. the Settle Returns & Debits window opens, enter applicable information
    6. click on Record

    I'll also give you these help articles which have detailed information on supplier returns:

    Supplier returns, debits and refunds 

    Settling supplier debits

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • powerette's avatar
      powerette
      Experienced Cover User
      4 years ago

      Hi Tracey,

       

      I clicked on Transactions can't be changed, they must be reversed. Then after doing that and reversing the bill it has gone to Closed Bills. Sorry, Im unsure of what I did wrong or how to fix it.

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        4 years ago

        Hi powerette 

         

        Is the original bill in Closed Bills or the reversal? The original bill should be in Closed Bills because you have not made any changes to that transaction, it's still a paid (closed) bill. The reversal should be in the Returns & Debits tab. 

         

        If the reversal is not in the Returns & Debits tab can you send me screenshots of the reversal transaction and Purchases Register>>filter by that supplier>>All Purchases tab. Make sure you remove any sensitive information from screenshots prior to posting on the forum.

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