Forum Discussion

powerette's avatar
powerette
Experienced Cover User
4 years ago

Supplier Purchase Amount Returned

Hi,   We ordered a prepaid item from a supplier which we paid. The arrival date for the item kept changing, so we cancelled the order. We paid and reconciled the original invoice which was over a m...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi powerette 

     

    Ok so now that the reversal is in the Returns & Debits tab, highlight it and click on Receive Refund:

     

     

    The Settle Returns & Debits window opens, make sure the bank account is correct and change the date to the date the refund was deposited into your bank account. Click on Record:

     

     

     

    If you use bank feeds, go to Bank Feeds window and you'll have that refund transaction to match with the bank feed transaction:

     

     

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

powerette's avatar
powerette
Experienced Cover User

Hi Tracey,

 

I clicked on Transactions can't be changed, they must be reversed. Then after doing that and reversing the bill it has gone to Closed Bills. Sorry, Im unsure of what I did wrong or how to fix it.

Tracey_H's avatar
Tracey_H
Former Staff
4 years ago

Hi powerette 

 

Is the original bill in Closed Bills or the reversal? The original bill should be in Closed Bills because you have not made any changes to that transaction, it's still a paid (closed) bill. The reversal should be in the Returns & Debits tab. 

 

If the reversal is not in the Returns & Debits tab can you send me screenshots of the reversal transaction and Purchases Register>>filter by that supplier>>All Purchases tab. Make sure you remove any sensitive information from screenshots prior to posting on the forum.

  • powerette's avatar
    powerette
    Experienced Cover User
    4 years ago

    Hi Tracey,

     

    Its in Closed Bills, but not in Returns & Debits. I think its the original. I'm not sure where any other transactions are. It says it is Closed as of 07/04/2021.

     

    Thats all I can find. Sorry

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      4 years ago

      Hi powerette 

       

      Can I get you to send me a screenshot of the Purchases Register>>Closed Bills. 

       

      You need to find what happened to the reversal or make sure it was actually recorded. So to find it I'd check the following;

       

      • Transaction Journal>>Purchases tab
      • run the Journal Security Audit report (Reports>>Accounts>>Security & Audit) and filter by Purchases
      • Purchases Register>>All Purchases tab and filter by the Supplier

      Please let me know how you are going with this.

      • powerette's avatar
        powerette
        Experienced Cover User
        4 years ago

        Hi Tracey,

         

        For the life of me I can't find what you are describing.

         

        Is there any way I can speak to you, possibly tomorrow morning, to talk me through it?

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