Processing Supplier Return on Closed Bill
I purchased something from a supplier, but had to return it because it was not correct.
The Bill I created for the purchase is closed, and so I am trying to work out how to process the return.
I followed these instructions: https://help.myob.com/wiki/display/myob/Processing+supplier+returns
which in effect says to create a new bill on the same supplier with negative amounts, but when I go to save it, I get these errors:
An unrecognised error occurred - PurchaseEvent_NotMatchLiabilityAccountForTrackingPayables An unrecognised error occurred - PurchaseEvent_NotLiabilityAccountWarning An unrecognised error occurred - CommonRules_DecimalMinValue
So, not sure what's going wrong. Anyone able to help out?
Thanks,
Mike
Hi maustin
Thanks for the screenshot.
The reason your Supplier return does not show up in Supplier returns is because the bill is closed, which means that Balance due is $0. This means that the balance has already been applied to another transaction.
To find out where this has gone, go into that bill and select Activity history. Here you can see the linked transactions and possible linked bank accounts (click into the transaction number to find more information).