Forum Discussion

PMM_teams's avatar
3 days ago

Receivables Reports not running

Hi, 

One of our clients is having issues running any of the sales reports. Particularly the Unpaid Invoices and the Receivables reconciliation with tax report. We have cleared Cache as instructed on other threads. The system is telling us to contact MYOB but there is no easy way to do this. Please assist. 

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi PMM_teams,

     

    Great job on clearing your browser cache with your client! To fix the "failed to load" error, our support team will need to run a script over the file. The best ways to contact our support team is through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com

     

    Feel free to get in touch if there's anything else I can help you with.

     

    Cheers,

    Princess