Reminder sent for invoice already paid
Good morning, This morning MYOB issued an invoice reminder to one customer is respect of an invoice that had been previously paid and the payment correctly credited against that invoice. In fact ...
Forum Discussion
kingofkubbi wrote:Good morning,
This morning MYOB issued an invoice reminder to one customer is respect of an invoice that had been previously paid and the payment correctly credited against that invoice. In fact when clicking on the "invoice details" link within the email reminder the details state that the invoice is paid!!
The reminder was sent on the 20th September and the payment was processed on the 5th September. Further there is only two reminders configured, one sent 4 days overdue and one sent 8 days overdue. So this reminder sent now is completely random.
My clients are business owners and so this reflects poorly on both MYOB and myself.
MYOB please fix this so it doesn't repeat and keep me informed accordingly.
Regards
Kingofkubbi
I had this too....but it wasnt a reminder sent but just a notification it was sent but it doesn't show on the invoice it was sent again on the 20th...
the mYOB specialist we spoke to tried to blame our anti virus:manfrustrated:
