Reminder sent for invoice already paid
Good morning, This morning MYOB issued an invoice reminder to one customer is respect of an invoice that had been previously paid and the payment correctly credited against that invoice. In fact ...
Forum Discussion
Hi All,
Thank you so much for your post and I'm sorry to hear about the issues you've been having. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. When you reopen the invoice, you can find the activity history at the bottom of the invoice. This section displays when the invoice was viewed by the customer and the date when the payment was applied.
However, if you wanted a more specific idea of what time the payment was applied, that would only be possible if your customer paid you through the online invoices feature, as it will automatically send you an email as soon as the customer has paid the invoice and that will have a payment date.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
Earl_HD wrote:Hi All,
Thank you so much for your post and I'm sorry to hear about the issues you've been having. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. When you reopen the invoice, you can find the activity history at the bottom of the invoice. This section displays when the invoice was viewed by the customer and the date when the payment was applied.
However, if you wanted a more specific idea of what time the payment was applied, that would only be possible if your customer paid you through the online invoices feature, as it will automatically send you an email as soon as the customer has paid the invoice and that will have a payment date.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
that is not what the case is here for us. on the 20th MYOB sent out the message below... its not the rmeinder email but the standard notification when an invoice is sent. however if you look at the bottom picture i marked the payment off as paid on the 07/9. so why was this sent? this message below doesnt even show up on that invoice as being sent....the client paid us via bank transfer. :manfrustrated:
Hi LCrowhurst,
Thank you so much for the screenshot. I'll forward this to the relevant team.
Regards,
Earl
Earl_HD wrote:Hi LCrowhurst,
Thank you so much for the screenshot. I'll forward this to the relevant team.
Regards,
Earlhopefully it was only viewable by you.
