Forum Discussion
Hi Sai
I have cleared Chrome browser cache for all time. Closed browser. Opened browser, logged into MYOB, tried to reject invoice. Error message still appears.
Repeated on Microsoft Edge. Same result.
- Genreve_S2 months agoMYOB Moderator
Hi Danielle_G ,
Generally, invoices that were already uploaded to your email go straight into your In Tray uploads. You can open your In Tray window directly and delete the duplicates from there. I recommend reading through these articles; Working with Uploaded Documents and Uploading Documents Via Email, as this will help you understand how invoices sent to you are handled.
In the meantime, feel free to create a new thread if you need any other help.
Thanks,
Genreve- Danielle_G2 months agoContributing User
Genreve
I cannot delete these e-invoices. They were sent from Bunnings via Peppol.
They were not uploaded via email.
- Princess_R2 months agoMYOB Moderator
Hi Danielle_G,
Thank you for reaching out! Peppol is a third-party software and we at MYOB don't directly handle third-party integrations. If you're having trouble rejecting e-invoices, please check this Help article: Receiving eInvoices. However, if the issue persists, it would be best to reach out to Peppol for further assistance regarding the duplicated e-invoice.
Feel free to get in touch if you need more help.Cheers,
Princess