Forum Discussion

Contributing User

3 months ago

Autobuild not working

Hi We are using the autobuild function, when we add a unit item to the item and press the autobuild button it does not proceed with no error message. We need to fix this problem. Thanks

Earl_HD

MYOB Moderator

3 months ago

Hi StephenF ,

It sounds like you may need to clear your AccountRight cache. Clearing the cache can resolve various issues, including problems with the autobuild function. Here’s how you can do it:

Close AccountRight.
Navigate to the cache folder on your computer. The default location is usually:
- For Windows: C:\Users\[Your Username]\AppData\Local\MYOB\AccountRight
Delete all files in the cache folder.
Reopen AccountRight and try using the autobuild function again.

If the issue persists after clearing the cache, feel free to reach out for further assistance.

Regards,
Earl

StephenF
Contributing User
3 months ago
Hi Earl
I have tried this but it did not work.

Thanks
- Jemar_C
  Valued User
  3 months ago
  HI StephenF,
  
  I understand that you were able to follow Earl's troubleshooting steps and still didn't work. You may try to refer to this helpful link for the other workaround and see if it will work.
  
  Cheers,
  
  Jem
  - StephenF
    Contributing User
    3 months ago
    Hi Jemar
    
    The work around is not a feasible solution.
    Can you please run the script over our file.
    This may correct the problem.
    
    Thanks