Forum Discussion

StephenF's avatar
StephenF
Contributing User
2 months ago

Autobuild not working

Hi We are using the autobuild function, when we add a unit item to the item and press the autobuild button it does not proceed with no error message. We need to fix this problem.   Thanks 
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi StephenF ,

It sounds like you may need to clear your AccountRight cache. Clearing the cache can resolve various issues, including problems with the autobuild function. Here’s how you can do it:

  1. Close AccountRight.
  2. Navigate to the cache folder on your computer. The default location is usually:
    • For Windows: C:\Users\[Your Username]\AppData\Local\MYOB\AccountRight
  3. Delete all files in the cache folder.
  4. Reopen AccountRight and try using the autobuild function again.

If the issue persists after clearing the cache, feel free to reach out for further assistance.

Regards,
Earl

StephenF's avatar
StephenF
Contributing User
2 months ago

Hi Earl
I have tried this but it did not work.

Thanks

  • Jemar_C's avatar
    Jemar_C
    Valued User
    2 months ago

    HI StephenF,

     

    I understand that you were able to follow Earl's troubleshooting steps and still didn't work. You may try to refer to this helpful link for the other workaround and see if it will work.

     

    Cheers,

    Jem

    • StephenF's avatar
      StephenF
      Contributing User
      2 months ago

      Hi Jemar


      The work around is not a feasible solution.

      Can you please run the script over our file.

      This may correct the problem.

       

      Thanks

       

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 months ago

        Hi StephenF,

         

        Thanks for trying the workaround! To help me understand and fix the issue, could you send over some screenshots or more details about the specific item you're trying to auto-build? What exactly happens when you're in the auto-build window of your AccountRight? Also, you might want to check out this Help article: Auto-Building Items.

         

        Feel free to get in touch if you need more help.

         

        Cheers,

        Princess