Forum Discussion

LindyMH's avatar
LindyMH
Experienced Cover User
2 months ago

Account Right has stopped sending Invoices

Has anyone else had issues sending invoices through MYOB this morning.  My invoices started out sending ok and have now just stopped.  I even tried sending one to myself and nothing.

Very inconvenient as I have quite a few to go through to clients today.

 

  • LindyMH's avatar
    LindyMH
    Experienced Cover User

    so they have fixed the log in issue but I still can't send invoices.....

  • LindyMH's avatar
    LindyMH
    Experienced Cover User

    So there are obviously issues with MYOB yet there is nothing on their outage site and surprise surprise nothing from MYOB as to a solution.  I give up waiting on hold for "anyone" to answer their phones.  

    Very frustrating considering what we now pay for this service.

  • kjm's avatar
    kjm
    Trusted Cover User

    what's going on MYOB? timeouts, failures..are servers down? some sort of information would be good

  • H-TS's avatar
    H-TS
    Trusted User

    And when I choose the 'support agent' option from the ever-useless MOCA, the live chat window closees.

    • Nicole_Eames's avatar
      Nicole_Eames
      Cover User

      No support for me online either..... useless MOCA - live chat also closes when I ask to get tech support

  • Unable to send invoices and statements since this morning. It was fine until yesterday. 

     

    Need to send out month end statements today!!

  • Invoicing day for me also and have been unable to send any for over 3 hours now.

    You'd think there would be a response from MYOB since the first post over 5hrs ago.

    I don't feel we get the support required at this price point of $141 per month!

    URGENT - I literally have customers waiting for an invoice as we require payment before releasing their job.