AccountRight Emails for statements not being sent.

Hello I tried 10 statements at a time and out of 140 statements only 50 appeared as sent. I need this working as customers do not pay unless they receive their statements.

Hi Antz72,

I really appreciate the effort of checking your internet speed to make sure there is no problem with it. It is concerning that the issue with sending statements happened before and after the update of AccountRight. It's great that you tried sending statements in smaller batches, like 20. If not all statements are being sent, even if it's 20 emails per batch, I highly recommend sending like 10–15 emails per batch. I like making it a little smaller to see if it will send all the statements included. On the other hand, if it still persists, feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need; you will be routed to our live chat team, who will pick you up from where MOCA left off.

Best regards,

Doreen

As we know with MYOB, customers can have only one email for both invoices and statements.

I have one customer who receives every invoice sent but the statement is never received. I have tried to send both via desk top and on-line versions. Any suggestions?

Hi Pauline23

It looks like there's an issue with the customer receiving statements but not invoices. This is unusual, as MYOB uses the same email for both invoices and statements. I suggest checking if the statements are being marked as spam or getting blocked by the customer's email server. If the issue persists, I recommend requesting support via my account at myob.com. If MOCA can't help, you'll be automatically directed to our live chat team. They have more tools at their disposal to diagnose and resolve such issues. Let me know if you have other queries!

Kind regards,
Shella