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nduro's avatar
nduro
Experienced User
2 years ago

Analyse Sales [Item] Report - Sold ITEM displaying as negative item one week later ?

Hi   We sold a ITEM on THURSDAY 3/8/23 paid up front for $5683.00 + GST  / INV 0031172. All looks ok. There is also another item on this same invoice   BUT this same ITEM is now appearing on an S...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi nduro,

    Thank you for confirming. I've made some changes on the backend. Could you please log out and then log back in to see if the issue remains the same?


    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi nduro,

Thank you so much for your post and for the screenshot. I am sorry to hear that the ITEMS you have are showing negative and causing you trouble. I really appreciate your patience and understanding about this issue and I do apologize for the delayed response. 

We do have an online script to run over your file to fix this issue. For us to do this we need to confirm the following details:

  • Where the company file is stored i.e. online or local
  • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
  • What is the company file ID - Help>>About AccountRight

Looking forward to hearing from you soon.
Regards,
Earl

  • nduro's avatar
    nduro
    Experienced User
    2 years ago

    Hi Earl_HD 

     

    Thanks for getting back. I will PM you the details

     

    Nathan

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