Hi daniel116
MYOB doesn't store the company file passwords for any company file. As a result, if that Administrator username password is not known for a file it would need to be sent in for our team to arrange for the password in the company file removed. We have users upload the file that they need the password removed on to a secure FTP account, our teams will retrieve that file and then work on the file before uploading it back to that server for you to obtain - full instructions are provided when we arrange for that service.
The Data File Repair services are not covered by the AccountRight subscription costs and are in addition to those charges. These charges are outlined on the linked website in my previous post. However, users with an active subscription do receive a discounted price.