Forum Discussion

Helena2018's avatar
Helena2018
Contributing User
3 years ago

Retrieve invoice from MYOB

Hi,

I was able to retrieve invoice eveery month upto Nov. 2021.

But from Dec. 2021 onwards there is no invoice can be retrieved.

Could you please email me the invoice for Dec., Jan. and Feb.

Also, how can I get the invoice easier? is it possible to set up MYOB to send me the invoice into our intray or through email?

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Helena2018, 

     

    Thanks for your post. If you're listed as the invoice contact on the account you should be able to retrieve your invoices via your my.MYOB account. Can you please send me a private message with the following information so I can look into this for you:

    • Serial number 
    • Your full name 
    • Email address 

     

     

    Update: this was resolved by user going to myaccount.myob.com to view the invoices. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Helena2018, 

     

    Thanks for your post. If you're listed as the invoice contact on the account you should be able to retrieve your invoices via your my.MYOB account. Can you please send me a private message with the following information so I can look into this for you:

    • Serial number 
    • Your full name 
    • Email address 

     

     

    Update: this was resolved by user going to myaccount.myob.com to view the invoices. 

    • Helena2018's avatar
      Helena2018
      Contributing User
      3 years ago

      Is it possible to get MYOB send the (MYOB) invoice to my email or intray every month instead of retrieve it every month?

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Helena2018, 

         

        Your MYOB monthly tax invoice should be sent to your direct email, are you able to re-send me your serial number and email address via private message that you'd like these invoices to go to so I can check to see if this has been set up correctly. 

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