backup retrieval
we are now in the cloud. Apparantly the "cloud" only stores 5 years of information. We used to do backups regularly particularly end of year. Now I am finding I can not retrieve them any suggesti...
Forum Discussion
the backup retrieve does not work
that is why i have tried contacting technical support
When we try it asks for a password for 'administrator" but that is not our login
we do not hav password for the 'administrator"
Hi daniel116
The following post I cannot upload my MYOB file online has the necessary information you do require.
In short, try the default username and password i.e. Administrator and no password. If that doesn't give you access and the password is not guessed or remembered then it would need to come in for Password recovery.
we have already tried logging in with the administrator with no password and it does not work.
I am unsure what you mean to "come in" to do a password recovery
Given that i am paying for maintenance it is totally unfair to expect payment for something like this given that you have changed the system and in the past it always worked
Hi daniel116
MYOB doesn't store the company file passwords for any company file. As a result, if that Administrator username password is not known for a file it would need to be sent in for our team to arrange for the password in the company file removed. We have users upload the file that they need the password removed on to a secure FTP account, our teams will retrieve that file and then work on the file before uploading it back to that server for you to obtain - full instructions are provided when we arrange for that service.
The Data File Repair services are not covered by the AccountRight subscription costs and are in addition to those charges. These charges are outlined on the linked website in my previous post. However, users with an active subscription do receive a discounted price.
I understand that
when we started MYOB we set administrator up.
We then set me up as the administrator giving me all access to the files.
When I try to do file retrieval I can not change the user id to daniel instead it stays as administrator .
I know my password - which should be the same as the administrator.
However in your updates you obviously changed the format and hence we have a problem.
I am unsure why as a subscription this should not be covered. No where when i signed up[ and I have been a user for nearly 20 years have I been informed that there additional costs.
More impotantly given that I have now been on hold for 7 hours today alone this should be done at no cost .
very hard to do work when I have to sit by the phone.
