Have $1.80 to write off but there is no invoice to apply to? The statement lists this amount owing for the supplier but there is no invoice outstanding and the statement is blank and shows zero owing? But it shows in the statement list with $1.80 owing?
My statement list has a customer owing $1.80 showing on statement list but no invoices show up when printed. It's a customer we havent used for years and has been on the statement list for years
It sounds a bit like we may need to potentially have that company sent in for an investigation and possible repair. Would you mind providing the following screenshots so we can further gauge what is occurring with that card:
With the above information, we'll be able to review the situation in more detail and ascertain if that file is best to come in for an investigation or whether there is another situation occurring.
