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Dave1122335456's avatar
Dave1122335456
Contributing Cover User
2 years ago

Bad Debt

Have $1.80 to write off but there is no invoice to apply to?  The statement lists this amount owing for the supplier but there is no invoice outstanding and the statement is blank and shows zero owing? But it shows in the statement list with $1.80 owing?

  • Dave1122335456's avatar
    Dave1122335456
    Contributing Cover User
    2 years ago

    My statement list has a customer owing $1.80 showing on statement list but no invoices show up when printed. It's a customer we havent used for years and has been on the statement list for years

  • Steven_M's avatar
    Steven_M
    Former Staff
    2 years ago

    Hi Dave1122335456 

     

    It sounds a bit like we may need to potentially have that company sent in for an investigation and possible repair. Would you mind providing the following screenshots so we can further gauge what is occurring with that card:

    • The Sales Register -- Open Invoices for that customer and extended date range i.e. 01/01/1900 to 31/12/9998
    • The Aged Receivables - Outstanding invoice analysis window -- Found via navigating to the customer's card>>Select the Balance arrow in the top right of the Card Information window.
    • A copy of that statement/a screenshot where you can see that "odd" balance for the customer

    With the above information, we'll be able to review the situation in more detail and ascertain if that file is best to come in for an investigation or whether there is another situation occurring.