Forum Discussion

Casrom's avatar
4 years ago

Bad debts

Hi , when I write off a bad debt, it does not give me the option to choose the Bad Debts Written Off expense account. 

 

I have followed the process of creating a negative invoice and allocated it to the correct invoice.

 

Do I have to do a general journal entry to debit the Bad Debts Written Off expense account. ?

 

Thanks

  • Casrom's avatar
    Casrom
    4 years ago

    Thanks. That wasn't the problem as I had a Bad Expense account.

     

    The solution was that I needed to select the "Serivce" invoice layout which has an account field. 

     

     

      

  • Hi Casrom 

     

    Have you created an account for that Bad debt? If not, one can be created via Accounts>>Accounts List>>Expense and select New. You would need to give the account a number and name. Once that has been created you would be able to generate a credit note (negative invoice) for that customer and select that bad debt account as the account on the transaction.


    Check out Help Article: Accounting for bad debts for more information on that process.

    • Casrom's avatar
      Casrom

      Thanks. That wasn't the problem as I had a Bad Expense account.

       

      The solution was that I needed to select the "Serivce" invoice layout which has an account field.