Forum Discussion

Wendy18's avatar
Wendy18
Experienced Cover User
2 years ago

BPAY PAYMENT NOT RECEIVED

A customer has paid via BPay through online payments but we have not received the funds and the invoice is still showing as outstanding. Have also not received a receipt as we usually do although the...
  • Celia_B's avatar
    Celia_B
    2 years ago

    Hi Wendy18, 

     

    Thank you for getting back to us and providing an update on the issue. 

     

    We are glad that the issue has been resolved and the payment was traced. Please accept our apologies for the inconvenience this has caused you. We also appreciate your patience and understanding in this matter. And thank you so much for sharing your helpful insights in the Community Forum. Rest assured that we will raise this to the relevant team.  
     

    If you need further assistance in the future, please don't hesitate to contact us again. 

     

    Best Regards, 

    Cel

     

Wendy18's avatar
Wendy18
Experienced Cover User
2 years ago

Update - the funds have definitely left the customers account but not been received by us. It appears they have entered one digit incorrectly on the reference number so assuming this is the issue but where are the funds????

Would also be really great if there was a phone number to contact MYOB - all of the 'contact us' go round in circles and the live chat don't seem to support Accountright!! 

 

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