Forum Discussion

TracieB's avatar
TracieB
Experienced Partner
4 years ago

Custom forms - customised Item Invoice displays different graphic than what prints on invoice

Hi      I recently renamed our forms so that I could change the order they were listed in.  Some time ago I had changed the picture logo.  Since doing this the form has reverted to an old graphic. ...
forms
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi TracieB 

     

    Don't think this is something that I have come across before. Although, the recommendation would be to clear the cache if you haven't already done so - see Clearing the AccountRight Cache for more information.

     

    If you are still encountering that situation, try saving that form under a completely different name using the Save as option. Once saved try using that form under that different name for testing purposes to see if the same thing does still occur.

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi TracieB 

 

Don't think this is something that I have come across before. Although, the recommendation would be to clear the cache if you haven't already done so - see Clearing the AccountRight Cache for more information.

 

If you are still encountering that situation, try saving that form under a completely different name using the Save as option. Once saved try using that form under that different name for testing purposes to see if the same thing does still occur.

  • TracieB's avatar
    TracieB
    Experienced Partner
    4 years ago

    Thanks Steven.  Saving as a different name works.  Reverting then to the old name brought back the problem.  So save as a new name is the go.  I will test clearning the cache at some point just out of interest to see if that helps when reverting to the previous name.  Thank you  for your help.