Forum Discussion

Jules23's avatar
Jules23
Experienced Cover User
15 days ago

Default Invoice Email Not Displaying Correctly

When I go to the sales invoice to send an invoice via email, the email is not showing correctly, ie:  there is no line spacing.  However when I go to the Dashboard and look at the Default Invoice Email setting, the email is displaying correctly with line spaces.  Advice would be appreciated please. Many thanks.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi Jules23

     

    Line spacing on invoices usually depends on how the specific invoice is set up. I recommend reading through this link for more information regarding this. 

     

    If this isn't what you meant, feel free to provide more information and screenshots. We're happy to help.

     

    Thanks,
    Genreve

     

    • Jules23's avatar
      Jules23
      Experienced Cover User

      Hi Genreve_S 

      Sorry I should have been more specific.

      When I go to email the sales invoice to the customer, from the "Send To" button, drop down and click "email", the email information message is displayed with no lines.  Last week I amended a couple of words of the body of the email message via the Dashboard under the Default Email Settings,  which all appears correct layout when I amended it and also when I went back and viewed it at the Dashboard "Default Email Settings", but when I go to email the sales invoice at the Send To button, the body of the email is not showing line spacing and is appearing different to what is appearing on the Dashboard.  I hope this explains it.

      Many thanks

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator

        Hi Jules23,

         

        There don't seem to be any reported cases similar to yours. It might be best to create a support ticket from the MYOB Account window so a support representative can help you troubleshoot your email text spacing issue.

         

        Regards,
        Genreve