Forum Discussion

sassy's avatar
sassy
Contributing Cover User
3 years ago

In Tray - AccountRight 2022.2

Hi   I'm having issues with the In Tray for purchases. I can add documents to it via Capture, Drag & Drop, Email & Add Document but cannot get any of them to enlarge or open as a PDF in adobe which...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi sassy, 

     

    Apologies for misreading your post. Do you get any error messages when you attempt to enlarge them or open as PDF ? If you don't can you clear your AccountRight cache and try again. If this doesn't work can you provide a screenshot of the window so we can look into this further. 

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi sassy, 

 

Thanks for your post. This is something that is currently being investigated by our teams, can you please confirm/troubleshoot the below so I can pass this on to our teams:

  • How have you uploaded the In Tray documents, have you emailed them or gone thorugh 'Add document' 
  • If you delete the document and re add the document, does it work ? 
  • If deleting the document and re adding the document manually doesn't work, can you please double click on the document stuck in processing > it opens up in a browser and click on print >and Save the document as a PDF >Then re-upload the same file back into the intray through Add Documents. Does the document now work ?

Do let me know how you go. 

  • sassy's avatar
    sassy
    Contributing Cover User
    3 years ago

    Hi

     

    No, as I said in my post, I cannot enlarge any documents. I can upload them to the In Tray via all methods but the issue is that I cannot enlarge them. They load correctly in the In Tray & aren't stuck in processing.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi sassy, 

       

      Apologies for misreading your post. Do you get any error messages when you attempt to enlarge them or open as PDF ? If you don't can you clear your AccountRight cache and try again. If this doesn't work can you provide a screenshot of the window so we can look into this further. 

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