Invoice reminder option is blank?
Invoice reminder option on both the customer card and preference is blank? How can I resolve this?
Forum Discussion
Hi Ninette,
Thanks for your post. This is generally caused by an internal preferences selected in the Internet explorer settings. To resolve this can you please try the below:
1. Open Internet Explorer
2. Click the Settings cog and choose Compatibility View settings.
3. Deselect Display intranet sites in Compatibility View.
4. Go back to the blank Invoice Reminders screen and press F5 on your keyboard and see if it loads.
5. If the Invoice reminders screen still loads blank please move onto the next possible solution
Note: Only Internet Explorer version 11 is compatible for this feature, if you're using a lower version of Internet Explorer you will need to upgrade the browser to latest version.
Do let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
I am using Microsoft Edge, I have tried (not the best with these things) see attached. It hasnt helped?
F5 only lightens or darkens the screen.
It was working fine on my laptop for months on Microsoft Edge, I didn't change anything. Also, it's now not working on my work PC either which uses Firefox. It's been fine on my PC for years until just the last week. Seems to be a MYOB issue if you ask me
Hi Ninette,
Only Internet Explorer version 11 is compatible for this feature and is used when the Invoice reminders window appears, can you please search the computer for Internet explorer and troubleshoot the above steps. These steps will not work in Microsoft Edge.
Do let me know how you go.
I am having the same issue and never did previously. I don't have Internet Explorer and it is now retired. What do we do now?
Hi Everyone
Thanks for your patience and feedback on this topic.
This is something that we have raised with our internal teams for investigation. As part of that investigation we have identified that this could be caused by an internal preference selected within the Internet Browser. While our teams further investigate this a workaround of opening AccountRight in a browser such as Google Chrome via navigating to app.myob.com or selecting Open in Browser from the Command Centre. Once in the browser, select to access the Invoice Reminders by Sales Settings>>Reminders>>Reminder settings
I am having the same problem
Have used this function without any problems for a while now.
Suddenly there is a problem.
What is the problem?
The fix that you have suggested does not work for me.
ThanksTracy
