Invoice reminder option is blank?
Invoice reminder option on both the customer card and preference is blank? How can I resolve this?
Forum Discussion
Hi Ninette,
Thanks for your post. This is generally caused by an internal preferences selected in the Internet explorer settings. To resolve this can you please try the below:
1. Open Internet Explorer
2. Click the Settings cog and choose Compatibility View settings.
3. Deselect Display intranet sites in Compatibility View.
4. Go back to the blank Invoice Reminders screen and press F5 on your keyboard and see if it loads.
5. If the Invoice reminders screen still loads blank please move onto the next possible solution
Note: Only Internet Explorer version 11 is compatible for this feature, if you're using a lower version of Internet Explorer you will need to upgrade the browser to latest version.
Do let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
In addition to my previous comment, I am now on my PC at the office on which I use Firefox and the same problem is occuring. I have not changed any preferences on either my PC or my laptop computer yet now both have a blank invoice reminder option.
