Invoice reminder option is blank?
Invoice reminder option on both the customer card and preference is blank? How can I resolve this?
Forum Discussion
Hi Ninette,
Thanks for your post. This is generally caused by an internal preferences selected in the Internet explorer settings. To resolve this can you please try the below:
1. Open Internet Explorer
2. Click the Settings cog and choose Compatibility View settings.
3. Deselect Display intranet sites in Compatibility View.
4. Go back to the blank Invoice Reminders screen and press F5 on your keyboard and see if it loads.
5. If the Invoice reminders screen still loads blank please move onto the next possible solution
Note: Only Internet Explorer version 11 is compatible for this feature, if you're using a lower version of Internet Explorer you will need to upgrade the browser to latest version.
Do let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
I am having the same problem. When I open up invoice reminders the screen is blank so I can't edit the reminders or turn them on and off for individual customers. I have only noticed this in the past week. I use Google chrome but don't use a browser to access MYOB so not sure why this would matter. I called MYOB and was on hold for 3 hours and they said a specialist would call me within 48 hours but no one has called (surprise, surprise). Please help! I am using AccountRight V 2022.8.0 PC edition.
I never want to call MYOB at any time as usually after a long wait they are rarely any help. I really think its on MYOB's end as all was working fine up until a week ago. I havent changed anything. I've just logged into the browser and changed the invoice notification settings from there. Hopefully they will resolve the problem soon.
MYOB customer service is so inadequate the past couple of years. On hold forever.
Exactly the same thing is happening to my on my PC! So frustrating. Having to log into the app version to toggle reminders is not a solution. MYOB need to fix this.
