Forum Discussion

Monilou's avatar
Monilou
Contributing Cover User
6 years ago

Invoice Reminders for Inactive Clients

Hello   I was wondering if invoice reminders are sent to 'inactive' clients, when they still have an amount outstanding? I have a client who is claiming they have received no notification that the...
  • Neil_M's avatar
    6 years ago

    HI Monilou 

     

    As I understand it, the automated reminders will be sent on an invoice as long as that invoice still has an amount owing. This happens regardless of whether the client is setup as active or not inside the company file.

     

    That said if invoice reminders were enabled significantly after the invoice was overdue, beyond the 14 day reminder period, some of the reminders may not be sent out