Forum Discussion

q_man_snowflake's avatar
q_man_snowflake
Experienced User
2 years ago

Invoice Reminders Function not Working

Good morning   Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help?    Thank you.
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi q_man_snowflake,

     

    Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
     
    In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.

     

    Cheers,

    Princess

Isaiah_C's avatar
Isaiah_C
MYOB Moderator

Hi q_man_snowflake,

 

Thank you for reaching out to us and I do apologize for the inconvenience it may have caused. Our development team is still trying to fully resolve the issue that's why some features are still affected. May I have the screenshot of the page so I can further look into this and provide you with the best resolution.

 

 

 

Please let me know if you need further help.

 

Kind regards,

Sai

q_man_snowflake's avatar
q_man_snowflake
Experienced User
2 years ago

 

thank you for your reply. Please find attached

  • q_man_snowflake's avatar
    q_man_snowflake
    Experienced User
    2 years ago

    Just touching base tp see if you have any solutions to try as of yet? thank you.

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 years ago

      Hi q_man_snowflake,

       

      Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
       
      In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.

       

      Cheers,

      Princess

      • q_man_snowflake's avatar
        q_man_snowflake
        Experienced User
        2 years ago

        Hi there

         

        yes, i can see that i can set up settings via the online portal. thanks for your help.

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