Hello
I need to send Invoice reminders but the screen is blank. I saw that there was an old issue with this. Is this not fixed yet? The MYOB website said to open in a browswer but I did this and it was still blank. When will this be fixed and is there a different work around?
Hi @Judy01
Thanks for your post and Welcome here in the Community Forum.
We have seen that the Internet Explorer settings cause the Invoice Reminders window to display blank. To check if this is your issue can you do the following:
If this your Invoice Reminders window is still not showing, please access it through the browser. To be able to set Invoice Reminders in the browser, kindly sign into app.myob.com >> Go into Sales Settings >> Reminders >> Reminders Settings. You may try a different browser (recommended is Google Chrome) if the options to choose from aren't showing. This Help Article, Setting Up Invoice Reminders, has more information on this that you can use as a guide as well.
Please feel free to post again. I'm happy to assist further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Herllo Leneth
Internet Explorer was discontinued by Microsoft in June last year. I use Chrome but the rerminders are still blank.
In the app.myob.com, the screen looks like this.There are no Sales Settings.
Hi Judy01
Thanks for the update on this. In AccountRight browser you would need to go to app.myob.com Go to your Business name>>Sales Settings>>Reminders>>Reminders Settings.
If you do require further assistance feel free to reply to this post.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
