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profixp2020's avatar
profixp2020
Contributing User
4 years ago

Invoices emailed to In Tray

I have been emailing my supplier invoices to my in tray for months without any problems but for some reason this is no longer working (as from yesteday).  Email is showing as "sent" to MYOB email add...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi profixp2020 

     

    If the documents that you are sending through your company file's In Tray email address are not appearing within your company file, I would first make sure that you do have the correct email address. If the correct email address is being used and those documents are not appearing, try resetting the email address used by that company file's In Tray and using that going forward.

     

    You can see and update your company file's In Tray email address by navigating to the In Tray>>Email Address (top of the window). More information on this topic can be found on Emailing documents to your In Tray

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi profixp2020 

 

If the documents that you are sending through your company file's In Tray email address are not appearing within your company file, I would first make sure that you do have the correct email address. If the correct email address is being used and those documents are not appearing, try resetting the email address used by that company file's In Tray and using that going forward.

 

You can see and update your company file's In Tray email address by navigating to the In Tray>>Email Address (top of the window). More information on this topic can be found on Emailing documents to your In Tray

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